Development of institutional information systems to support management and strategic decision-making

Abstract

This technical report describes the development process of institutional information systems aimed at supporting university management and strategic decision-making at the Universidad Autónoma de Ciudad Juárez. These systems were designed to systematize, integrate, and analyze academic and administrative information to support institutional planning, evaluation processes, and accountability.

The methodology was based on the analysis of academic and administrative processes, the identification of challenges related to institutional information management, the elicitation of functional requirements and the development of integrated technological solutions. Information technologies, process automation tools, and descriptive statistical analysis were used for the organization and validation of institutional data.

The results show improvements in the availability, consistency, and organization of institutional information used in university management processes. As part of the project, three complementary institutional information systems were developed: a system for managing institutional studies that integrates information on graduates, employers, and social perception; a student trajectory monitoring system that allows the analysis of academic performance; and a system for the integration of the Annual Institutional Activities Report, which automates the collection, validation, and integration of institutional information.

The developed systems allow the generation and organization of institutional indicators for planning and strategic decision-making, while also supporting university management processes through the use of information technologies.

It is concluded that the development of institutional information systems constitutes a tool for organizing, analyzing, and accessing academic and administrative data, facilitating institutional management processes and strategic decision-making in higher education institutions.